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Given the reality that many Kickstarters are run by passionate creators rather than by mature businesses, I do think that Kickstarter have a responsibility to help guide creators to set both minimum and maximum funding levels. This is hardly the first time that a Kickstarter has done much better than the creators expected and then caused problems.
I’m sure there are always multiple factors, but it was clear from the campaign that the team struggled with the number of orders (they exceeded their target > 11x over).
The simple truth is that a lot of things get harder with size & volume, and it doesn’t just ruin the campaign but also the creator’s businesses (and Kickstarter’s reputation) when they fail.