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Since FFG were taken over by asmodee their customer service has been significantly reduced.
I contacted FFG on three occasions.
First time was about the printing error they made in Mansions of Madnes. They knew of the error and for everyone that asked, they replaced the misprinted cards and gave away a print novel in the Arkham line for the inconvenience.
Second time was because a friends dog ate a card token from Tannhauser and they sent me a full set of replacements when I ask just for the one token.
Third time the was an arm missing from a MoM figure and they replace that too.
Asmodee just say no to customer customer service requests. They are an evil force in the universe… and when GW is less evil… something is wrong.