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Just to throw my tuppence into the ring, I have moaned mightily about GW over the years but I still give them money fairly consistently. I think the ultimate reason is that GW output is so prolific that sooner or later they will release sonething that appeals to me enough that I want to buy it. For example I do not like Primaris space marines AT ALL, but I do like the Horus Heresy marines and have spent a small fortune on them. I love GW Orcs (the older Warhammer ones and the new stuff) and have spent a small fortune on them too, but I do not like their new High Elves models in the slightest.
GW win I think based on a complicated package of factors of which “value” is not one. GW is not good value but if you like something they are doing it is not horrific enough in terms of cost that you cant push the button and buy.
In terms of GW having a bad attitude I am gathering that in more recent times that has significantly improved which for me personally now means I dont feel bad giving them my money, in the past I used to actively boycott them due to their behaviour.
TL;DR
IMO GW is expensive and is not good value, however their quality is high enough and their prices are low enough that noone should feel particularly guilty if buying their models over another companies whose prices may be lower