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Reporting Technical Problems

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This topic contains 4 replies, has 2 voices, and was last updated by  sundancer 5 months, 3 weeks ago.

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  • Author
    Posts
  • #1355875

    sundancer
    Participant
    12049xp

    To the crew around @tgu3 and @nakchak may I suggest a sticky topic for the technical support forum?

    ###

    When reporting a problem please always ad the following

    • Typ of device on which the problem occurred (PC, Mac, Smartphone)
    • Operation System (windows, iOS, MacOS, Android) and Version
    • Used Browser (Firefox, Chrome, Safari, Opera, Internet Explorer)
    • Date, Time and Timezone of the problem (Timezone should make searching log files much more easy)
    • Screenshots if possible

    ###

    Hope this helps 😉

    #1355903

    timchubb
    Keymaster
    1852xp

    It was mooted however for every one that follows the template 10 won’t, behind the scenes we do have a tracker of sorts,

    That said it may happen still..

    #1355904

    sundancer
    Participant
    12049xp

    true but I found if a hand full of people does it properly that’s a hand full you don’t have to ask to fill your tracking 😉 That’s great about Troubleticket system that you configure so that they only accept properly filled out forms 😉

    #1355961

    timchubb
    Keymaster
    1852xp

    Even better with your own ticket system you make it spool to /dev/null 😉👍not that I would ever do that, changing the form validation to include a certain email address as ‘invalid character’ was suffcient 😜

    #1355963

    sundancer
    Participant
    12049xp

    XD “a certain email address”

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