Reply To: BattleTech: Mercenaries – CGL does a shipping booboo? Internet rages!

[limburger 22449xp 1]

I don’t mind the missing of deadlines, because things aren’t easy to predict when you’ve got to estimate a year+ worth of planning.

The thing I do mind is the chaotic nature of the updates that show zero signs of improvement.

Pretty much any other kickstarter is honest about delays or any lack of updates.
CGL appeared to have a pattern of doing weekly updates recently.
And instead of apologizing and posting the next day … they decided to just wait a whole week and give us the most nonsensical excuse imaginable.

There’s no way they ‘forgot’ to post this update last week IMHO.
I’d say they deliberately chose not to post an update so as to hide their total incompetence regarding getting updates from the folk they’ve paid to ship their/our stuff.

Another example is Firelock. I emailed them this week to ask if they had any updates as to why my tracking hadn’t updated in over a week. Not only did I get a response the same day. They even told me why (mother nature was causing issues locally) and asked me to email them if I didn’t get it in a week so they’d send it again.

Of course there’s always going to be some folk complaining about any delay, but as I said … most kickstarters tend to react to that sort of thing within a relative short timespan. CGL choses to let things go from bad to worse by not mentioning a single thing. They might have said stuff on one of their life streams or other media (as apparent by the announcement of their Adepticus Mechanics clone game), but they sure as heck aren’t handling their kickstarters with the kind of care and attention that gets them loyal customers.