Reply To: Dealing with So Many Contact Channels?

[limburger 22342xp 0]

I think this is why companies have PR departments, maybe OTT needs one too ? 😉

Maybe limiting how you respond to people to a single channel is the way to go ?

CRM packages exist for this very reason in a professional environment, but these things tend to cost a lot of time to setup properly (and that’s before considering the closed source super expensive stuff).

When looking for IT solutions like this it’s usually best to have a clear picture of your process on paper, before you automate as it is easier to automate mistakes and not so easy to fix automated mistakes.

Maybe start with a simple text file (or excel sheet) in which to write contact info as and when it happens ?
It could be as simple as line with name, source of contact and date of contact.
Get in a habit of doing that and it may become second nature.