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413 Request Entity Too Large error message

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  • #1939729

    I keep getting a “413 Request Entity Too Large” error message when I try to upload photos to the project system. The images I’m attempting to upload aren’t any larger than usual — I’ve uploaded larger files in the past with no trouble. I’ve tried uploading them one at a time, but I still get the error. The largest image I’m trying to upload is 1.37 MB. I started getting the error yesterday (Monday August 11) and I’m still getting it today (Tuesday August 12). Is anyone else having trouble with this?

    EDIT: Okay never mind. I just went back over some of my other images and it turns out these are actually pretty large. I re-exported the new images I was trying to upload and they’re much smaller now. Not sure what was going on there, but I suspect that when saving from Affinity Photo, “export” gets you a much more compressed file than “save” or “save as.” I’ll figure this computer thing out one of these days… 😉

    #1939822
    hutch
    5604xp
    Cult of Games Member

    Ah the joys of the Project system.

    #1939856

    I’m also getting this error message @tgu3

     

    Project system: a study in frustration

    #1939862
    guillotine
    16068xp
    Cult of Games Member

    I got “Error establishing a Redis connection”.

    #1939911
    zoidpinhead
    12765xp
    Cult of Games Member

    @guillotine the Redis error is the updated site version of the old Cloudflare error we used to get when the exchange of data failed to confirm or complete in time.  The solution is the same:

    The solution is to leave the Redis error message on screen, then open your project in another tab on the same browser and check to see if your project update has loaded.  If it has, happy days, you can close the page with the error on it.  If it hasn’t, go back to the screen showing the error and hit the browser’s reload/refresh page button.  A message will appear asking if you want to Resend the data, click Yes/Resend.  Generally your update will now go through.  If you get the Redis error a second time just repeat these stages.

    #1940007
    guillotine
    16068xp
    Cult of Games Member

    @zoidpinhead Got it, thank you. Refresh with resend solved it, it got posted.

    Funny enough I got now hit the 413 error as well. Do we need to start uploading tiny photos to wind up Lloyd?

    #1940010
    guillotine
    16068xp
    Cult of Games Member

    Hmm… I compressed the photos more, to less than 1MB each and still too large? The forums and WAYPN thread too them well.

    #1940061
    danlee
    22808xp
    Cult of Games Member

    I’m getting the “413 Request Entity Too Large” error too. It’s a single image and I uploaded an image just a bit bigger than that only last week. Definitely a problem with the project end of things.

    #1940063
    tgu3
    4910xp

    Apologies for the image upload issues. A few potential fixes had been applied in the past couple of days but if you’re still getting a 413 error more are probably needed.

    I will investigate further tomorrow.

    #1940065
    zoidpinhead
    12765xp
    Cult of Games Member

    I just had a go at sticking an image (1.1Mb) into the forums and it went through okay.  Not finished painting enough stuff to tackle a project update yet.

    #1940323
    danlee
    22808xp
    Cult of Games Member

    I’ve just been able to use the exact image I couldn’t use for the past few days, so the issue appears to be fixed.

    #1940356
    danlee
    22808xp
    Cult of Games Member

    I take my previous post back. I created a new project entry (https://www.beastsofwar.com/project-entry/1940324/) and had no problem putting in various images, but then suddenly the problem came back. Even deleting previous images to put new ones in didn’t help – so it’s not that there were too many images in the post.

    • This reply was modified 4 months, 3 weeks ago by danlee.
    #1940368

    I’ve been getting this also – it’ll fail a post ten times then allow it, exactly the same, on the 11th.

    im sticking to just forcing up the images I want on my current project and I’ll try to add the text later as I’m tired of copy / pasting or re-writing all the detail when it falls over repeatedly

    #1940406

    I got the error on my last project posting when I attempted to upload 4 images of around 300KB each. When I reattempted I did 3 images at a time (keeping the total under 1000KB) and that worked for me. Could there be a 1000KB limit? If so, that’s not very practical as we’re often uploading multiple images with our project entries, and having to do it in multiple passes is pretty labor intensive.

    #1940649
    tgu3
    4910xp

    I’ve been investigating the issue further and one of the servers had a couple of configuration files restored to their defaults during it’s most recent update. Those files contained upload size settings and have now been restored to their pre update status so the issue should now be restored.

    Please let me know if you continue to experience this issue.

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