Reporting Technical Problems

[sundancer 44302xp 0]

To the crew around @tgu3 and @nakchak may I suggest a sticky topic for the technical support forum?

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When reporting a problem please always ad the following

• Typ of device on which the problem occurred (PC, Mac, Smartphone)
• Operation System (windows, iOS, MacOS, Android) and Version
• Used Browser (Firefox, Chrome, Safari, Opera, Internet Explorer)
• Date, Time and Timezone of the problem (Timezone should make searching log files much more easy)
• Screenshots if possible

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Hope this helps 😉

[timchubb 3166xp 0]

It was mooted however for every one that follows the template 10 won’t, behind the scenes we do have a tracker of sorts,

That said it may happen still..

[sundancer 44302xp 1]

true but I found if a hand full of people does it properly that’s a hand full you don’t have to ask to fill your tracking 😉 That’s great about Troubleticket system that you configure so that they only accept properly filled out forms 😉

[timchubb 3166xp 1]

Even better with your own ticket system you make it spool to /dev/null ??not that I would ever do that, changing the form validation to include a certain email address as ‘invalid character’ was suffcient ?

[sundancer 44302xp 1]

XD “a certain email address”

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