Reply To: BattleTech: Mercenaries – CGL does a shipping booboo? Internet rages!

[sundancer 43746xp 2]

Well, this moves faster than expected and gives some hope:

Shipping Adjustments Updates!

Hey there backers!

After researching these shipping charges, we have discovered a couple of errors. First, there was an error in the upload of the shipping charges form that included the total amount of shipping, handling, and fees, instead of JUST shipping. Additionally, we identified that the Savannahs Battlemat listed the wrong dimensions (instead, with the dimensions of a BFM). Most backers receive the free Battlemat with their order, so this erroneously upped the shipping fees due to large box dimensions. Because this affects all Veteran [edit by CGL: Battalion] and above backers, QML needs to re-work the entire shipping upload, which will take some time.

Once both fixes are made, 95% of all orders are going to be under $150 for your total amount of shipping (with all backers seeing some sort of drop in their shipping charge). Those remaining we believe are non-continental US, the rest of the world (outside of hub centers) stores, and similar extremely large orders.

Backers that had zero shipping listed were finalized after QML received their last data pull in December, so we’ll be sending the updated list to them, as well. There were also some odd $1 shipping amounts that did not import correctly through the upload, and this will be updated.

Finally, the April 12th deadline is removed. We will take as long as it needs to fix all issues.

We had genuinely hoped that this would be an easy process, and are deeply apologetic for the undue stress this has caused all of you. But rest assured that we are committed to getting shipping issues fixed. This is a monster project, and we are so grateful to all of you for your support.

Thank you dearly to all backers that reached out about these charges to bring them to our attention.

Now let’s see how fast QML fixes their flockup.