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@wkeyser there’s a huge difference between politely asking for info and demanding answers to business operations that the company could not legally provide to anyone outside of their own business.
Both creators and backers severely underestimate the demands that communications pose upon a small team both during the kickstarter and afterwards. Especially if the business has daily operations to manage as well. Never mind the effects of things like Brexit that no one could have predicted accurately.
As a backer you’re going to have to accept that communications from small teams is going to be spotty at best as they’re either too busy working or have nothing to report. No amount of screaming and cursing is going to change the reality of the situation they’re in. I’m even tempted to say that the black hole of negativity in those comment sections is exactly why so few updates are given as it literally sucks all the energy out of a person.