Reply To: Re: Battletech XLBS

[templar5836 3327xp 1]

@dawfydd  Even without supply chain issues CGL seems to have a problem with getting stuff to stores and fulfilling orders from their webstore. Just from personal experience I ordered a couple books from them, it went  over a month and the order still showed as “pending”. Their customer service is terrible, I emailed them about 12 times about the order and they never once responded to the email. I contacted them on face book and their representative there said that for some reasons they never answer customer emails, he tried to contact them for me and they never even answered him. I ended up having to get a refund through PayPal. Then I ordered from MiniatureMarket.com and received my order in 3 days. CGL seems to not care about customer service, if you look at their reviews my experience seems unfortunately to be very normal for them. They will have to change that if there is going to be any kind of real BT resurgence