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I kind of agree and disagree.
Yes, when you look at the overal timeframe things aren’t going too bad.
However their communication skills are so bad that even minor issues balloon into bigger issues.
OTOH … there’s the size of the community that further ensures things get blown up more than they might have needed to be.
Then again … this is not their first rodeo.
I seriously expect better from a company that has been down this road before.
Scale75 comes to mind as an example of a company that did learn from past mistakes by reducing their dependency on 3rd party companies.
I think the company still has a lot of internal problems that a kickstarter of this magnitude amplifies to the nth degree. And that’s been the one thing they for some reason haven’t been able to fix.
I’d be tempted to argue that without these internal issues they could easily be as big as GW within the industry and yet they still appear to operate as a mom&pop store …