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This topic contains 11 replies, has 3 voices, and was last updated by  cyfi 2 weeks, 5 days ago.

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  • #1269625

    cyfi
    Participant
    2106xp

    i am accessing Β the site though my IPad and having it stop working every few minutes and showing the message

    “A problem occurred with this web page, so it was reloaded ”

    this has made it impossible to access video content, no weekender for me πŸ™.

    I am using safari and this problem seems to have coincided with the ott update.

    #1272309

    cyfi
    Participant
    2106xp

    Have now also tried Firefox on the iPad, same issues. πŸ™

    #1272311

    warzan
    Keymaster
    12711xp

    try clearing the cache on your browser’s mate and see if that makes a difference.

    #1272489

    cyfi
    Participant
    2106xp

    You learn something new, thank for that seams to have fixed it.

    #1274000

    cyfi
    Participant
    2106xp

    Sad to say it’s not fixed, well aware the problem may be ( likely is ) at my end. But it is really effecting my enjoyment

    it happens sporadically but always once in a ten min window

    it happend while I typed out this πŸ™

    Any advice would be appreciated

    #1274001

    warzan
    Keymaster
    12711xp

    Ok lets get you sorted mate πŸ™‚

    1) What version of iPad and what version of the OS are you using

    2) What browsers have you tried (Have you tried google chrome?)

    3) Is it any page or just specific pages causing the crash?

     

    #1274244

    cyfi
    Participant
    2106xp

    iOS 10.3.3. (up to date) on a generation 4

    not tried chrome so will give it a go

    and it’s all over the site, and not getting it on other sites I use regularly

    And thanks for the help.

    #1274302

    urbanwarrior
    Participant
    135xp

    Maybe stop using an Ipad or even an android device and use a proper computer.

    Had the same problems on my android device and now dont even bother using it.

    Switched to my laptop and had no problems.

    #1274655

    cyfi
    Participant
    2106xp

    All well and good if that was a option @urbanwarrior but I don’t have a pc in my work space and the iPad means I can be anywhere and still got my OTT hit lol.

    i have had trouble free beasts for quite some time on the iPad and am wanting to continue.

    #1274815

    warzan
    Keymaster
    12711xp

    did you have any better success with chrome @cyfi ?

    #1274846

    cyfi
    Participant
    2106xp

    Have just downloaded it @warzan, will try caching up on the weekender and see what happens.

    will say it seams so much faster to load on chrome, so that’s a good thing πŸ‘

    EDIT: Unfortunately the problem persists

    • This reply was modified 2 weeks, 5 days ago by  cyfi.
    #1274942

    cyfi
    Participant
    2106xp

    Ok so I may have found the root of the problem, good old google πŸ‘

    It seams there is a glitch in the iOS 10.3.3 that means it will not clear the web data fully. And as a result I would believe that’s where the problem lies.

    Thank you for your help @warzan and I hope it’s fixed soon (but it’s apple so may be a while)

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