Home › Forums › Technical Support › Site saying I need to join to watch Xlbs
This topic contains 15 replies, has 3 voices, and was last updated by ogreblood 8 months, 2 weeks ago.
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October 10, 2021 at 8:21 am #1685583October 10, 2021 at 11:11 am #1685605
Have you had an update on your browser? Usually clearing cache and forcing a reload (CTRL + Shift +R on firefox) helps.
October 10, 2021 at 11:48 am #1685612@sundancer I’m using Chrome on my android tablet
October 10, 2021 at 11:54 am #1685613Maybe follow this and see if it helps: https://browserhow.com/how-to-do-hard-refresh-and-reload-webpage-in-chrome-android/
October 10, 2021 at 4:40 pm #1685648@sundancer Thanks for that. Sadly still no joy
October 10, 2021 at 5:22 pm #1685650You could install another browser on the tablet and see if that helps you. I fear it’s a “device” problem in this case because nobody else seems to have an issue with OTT. You had a weird “need to be logged in to comment” error not long ago too, didn’t you?
October 10, 2021 at 5:29 pm #1685651I’ll try Firefox. But might be a PayPal problem maybe
Edit: sadly not working on Firefox either
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This reply was modified 10 months, 1 week ago by
torros.
October 10, 2021 at 9:35 pm #1685738I just noticed: you’re not wearing the COG badge under your avatar so it seems like your membership didn’t get through :S
October 11, 2021 at 9:24 am #1685805November 30, 2021 at 4:18 pm #1699023November 30, 2021 at 4:31 pm #1699026Have you looked at your payment method? Did you CoG subscription go through? You don’t have the CoG badge attached.
November 30, 2021 at 4:38 pm #1699027Paying via PayPal – that looks to be going through ok. Last payment 07/11/21.
Same as Torros, I just get the “Join backstage” page.
November 30, 2021 at 4:50 pm #1699028November 30, 2021 at 5:59 pm #1699053@ogreblood Tom had to reconnect my membership manually
Tom said……
I have switched back on your access to the Cult of Games content. I’ll need to check our PayPal to make sure the correct subscription/transaction ID is linked to your account to prevent this from happening again, is this the email you used for the PayPal subscription?:
I then confirmed my email with Tom
November 30, 2021 at 7:30 pm #1699072 -
This reply was modified 10 months, 1 week ago by
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