Site saying I need to join to watch Xlbs

[torros 23522xp 0]

Never had this problem before. Regular payment went through 6/10 Any ideas?

[sundancer 40943xp 1]

Have you had an update on your browser? Usually clearing cache and forcing a reload (CTRL + Shift +R on firefox) helps.

[torros 23522xp 0]

@sundancer I’m using Chrome on my android tablet

[sundancer 40943xp 1]

Maybe follow this and see if it helps: https://browserhow.com/how-to-do-hard-refresh-and-reload-webpage-in-chrome-android/

[torros 23522xp 0]

@sundancer Thanks for that. Sadly still no joy

[sundancer 40943xp 1]

You could install another browser on the tablet and see if that helps you. I fear it’s a “device” problem in this case because nobody else seems to have an issue with OTT. You had a weird “need to be logged in to comment” error not long ago too, didn’t you?

[torros 23522xp 0]

I’ll try Firefox.  But might be a PayPal problem maybe

 

Edit: sadly not working on Firefox either

• This reply was modified 10 months, 1 week ago by  torros.

[sundancer 40943xp 1]

I just noticed: you’re not wearing the COG badge under your avatar so it seems like your membership didn’t get through :S

 

[torros 23522xp 0]

@warzan @avernos @tom Coukd someone look into this for me please

[ogreblood 1576xp 0]

I am having the same issue.

Was a fix found?

[sundancer 40943xp 0]

Have you looked at your payment method? Did you CoG subscription go through? You don’t have the CoG badge attached.

[ogreblood 1576xp 0]

Paying via PayPal – that looks to be going through ok. Last payment 07/11/21.

Same as Torros, I just get the “Join backstage” page.

[sundancer 40943xp 1]

I think @tgu3 or @nakchak can help you out….

[torros 23522xp 2]

@ogreblood Tom had to reconnect my membership manually

Tom said……

I have switched back on your access to the Cult of Games content. I’ll need to check our PayPal to make sure the correct subscription/transaction ID is linked to your account to prevent this from happening again, is this the email you used for the PayPal subscription?:
​

I then confirmed my email with Tom

[ogreblood 1576xp 2]

Ok cool – sounds like a relatively easy fix. I had submitted a “technical issues” email about a week ago but wondered if there was a fix from my end, in the meantime.

Thanks both for your responses.

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