Reply To: GW: Why do they do it?

[phaidknott 7028xp 5]

I think there’s a difference however in being able to purchase something sporadically, and then something being OOP after just 10 minutes of going pre-order at 10am on a Saturday?

 

This happens time after time on GWs website, and I can only reference MY experience in having to jump through proverbial hoops to try and obtain something GW has been trying to “sell” me for the previous month. It’s not about “entitlement”, nor is it “unfounded expectations”. It’s more that it should be this hard for someone to “take my money” at the end of the day.

 

Take for example Necromunda, Adeptus Titanicus, Bloodbowl. If you suffer from the “collector gene”, all three of these games are usually available (sporadically). However many items for these games are OOP (usually the card packs with rules associated with them (and these rules aren’t reprinted in the main rulebooks, so although these rules are “optional” it just seems strange that GW don’t maintain them as a line item that’s in stock).

 

I think partially it’s due to GW being a victim of it’s own success, it’s inventory/product line is MASSIVE compared to what it had 30 years ago (so room for stock is probably an issue). However all companies grow over time and GW doesn’t seem to have handled EVERYTHING as well as they could. Being unable to obtain a warehouse for 20 years (which is something they’ve referenced when challenged about things selling out never to return over this period), seems a little strange (as other companies seem able to do it).

 

All it all this thread is just about the frustrations of customers trying to get GW to “take my money”. It’s shouldn’t be as hard as it is for both customers and the FLGS. GW produce products that people want, but even if they sell out in 10 minutes (which most companies would LOVE to see happen), seem disinclined to reprint/reproduce it months down the line to cater to customer demand.